Privacy Policy

Last Updated: 10 August 2026

Precision Pilates Studio Pte. Ltd. (“Precision Pilates”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, protect and retain personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).

1. About Us

Company: Precision Pilates Studio Pte. Ltd.
Address: Blk 81 Marine Parade Central, #02-640, Singapore 440081
Website: https://precisionpilates.com.sg
Email: hello@precisionpilates.com.sg
Telephone: +65 8814 0198

2. Personal Data We May Collect

“Personal data” refers to information about an individual who can be identified from that information alone or together with other information available to us.

Depending on how you interact with us, we may collect:

• Your name, telephone number and email address
• Account and booking information
• Class attendance and membership information
• Payment and transaction information
• Enquiries, feedback, reviews and correspondence
• Health, injury or medical information that you voluntarily provide where reasonably necessary to assess class suitability, provide appropriate modifications or protect your safety
• Photographs or videos taken during classes, workshops or events, where appropriate permission has been obtained
• Website usage information, device information, browser type, IP address and cookie data
• Any other information you voluntarily provide to us

3. How We Collect Personal Data

We may collect personal data when you:

• Submit an enquiry or registration form on our website
• Contact us through WhatsApp, telephone, email or social media
• Create an account with us or our booking-platform provider
• Book, purchase or attend a class, private session, workshop or studio rental
• Subscribe to our newsletter or marketing communications
• Participate in a promotion, event, survey or competition
• Provide feedback, a review or a testimonial
• Interact with our website, advertisements or social-media pages
• Visit or participate in activities at our studio
• Otherwise provide personal data directly to us

We may also receive information from booking platforms, payment processors, marketing platforms, business partners or other service providers used to deliver our services.

If you provide personal data relating to another person, you confirm that you are authorised to provide the information and have obtained any necessary consent.

4. How We Use Personal Data

We may collect, use or disclose personal data for the following purposes:

• Responding to enquiries and requests
• Creating and managing customer accounts
• Processing bookings, purchases, memberships and payments
• Providing Pilates, Yoga, wellness, workshop and studio-rental services
• Managing class attendance, cancellations, waiting lists and schedules
• Assessing class suitability and providing reasonable exercise modifications
• Communicating service updates, booking confirmations and administrative information
• Providing customer support and resolving complaints or disputes
• Managing promotions, events and marketing campaigns
• Sending marketing communications where consent has been obtained or where otherwise permitted by law
• Requesting and publishing reviews or testimonials with appropriate permission
• Improving our classes, services, website and customer experience
• Conducting internal analysis, research and business planning
• Preventing fraud, misuse, security incidents or unlawful activity
• Protecting the safety, rights and property of our customers, instructors, employees and business
• Meeting legal, regulatory, accounting and operational requirements
• Carrying out other purposes that we notify you of and, where required, obtain your consent for

We will only collect, use or disclose personal data for purposes that a reasonable person would consider appropriate in the circumstances.

5. Photographs and Videos

We may take photographs or videos during selected classes, workshops or studio events for marketing, social media or promotional purposes.

Where individuals are clearly identifiable, we will seek appropriate permission before using such content, unless an applicable legal exception applies.

If you do not wish to be photographed or recorded, please inform our team before the class or event begins.

For children participating in our programmes, appropriate consent should be obtained from a parent or legal guardian before identifiable photographs or videos are used.

6. Disclosure of Personal Data

We may disclose personal data where reasonably necessary to:

• Our employees, instructors and authorised representatives
• Booking and class-management platforms
• Payment processors and financial-service providers
• Website hosting, IT support and cybersecurity providers
• Email, messaging, analytics and marketing-service providers
• Professional advisers, including accountants, auditors, insurers and legal advisers
• Event partners, vendors or service providers involved in delivering an activity you have registered for
• Government agencies, regulators, courts or law-enforcement authorities where required or permitted by law
• A purchaser, investor or successor in connection with a proposed or completed business transaction
• Other parties authorised by you

We require service providers handling personal data on our behalf to use it only for authorised purposes and to apply reasonable safeguards.

We do not sell personal data.

7. Overseas Transfers

Some service providers we use may process or store personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that it receives a standard of protection comparable to that required under the PDPA.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functions
• Remember user preferences
• Understand how visitors use our website
• Improve website performance and user experience
• Measure the effectiveness of marketing activities
• Support embedded content and third-party services

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Third-party services may place their own cookies or collect information in accordance with their respective privacy policies.

9. Marketing Communications

Where permitted, we may use your contact information to send news, promotions, class updates, workshop announcements or special offers.

You may withdraw your consent to marketing communications by:

• Using the unsubscribe link in our marketing emails
• Replying to the communication with a request to unsubscribe
• Emailing hello@precisionpilates.com.sg
• Contacting us by WhatsApp or telephone

We will process withdrawal requests within a reasonable period. Withdrawal from marketing communications will not affect essential booking, transaction or service-related messages.

10. Access and Correction

You may request:

• Access to personal data that we hold about you
• Information about how your personal data has been used or disclosed, where applicable
• Correction of inaccurate or incomplete personal data

We may require information to verify your identity before processing a request. We may also charge a reasonable administrative fee for an access request, where permitted by law, and will inform you of the estimated fee beforehand.

Certain information may be withheld where permitted or required by law.

11. Withdrawal of Consent

You may withdraw consent for the collection, use or disclosure of your personal data by contacting us.

Before processing your request, we may inform you of the likely consequences of withdrawing consent. Depending on the nature of the request, we may no longer be able to provide certain services to you.

Withdrawal of consent will not affect any collection, use or disclosure that occurred before the withdrawal was processed or that is otherwise permitted or required by law.

12. Retention of Personal Data

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or to meet legal, regulatory, accounting, dispute-resolution or business requirements.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

13. Protection of Personal Data

We apply reasonable administrative, physical and technical measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks.

However, no internet transmission or storage system can be guaranteed to be completely secure. You should protect your account credentials and inform us promptly if you suspect unauthorised use of your account or personal information.

14. Children’s Personal Data

Where personal data is provided for a child participating in our programmes, the parent or legal guardian providing the information confirms that they are authorised to do so.

We may collect information reasonably necessary to manage the child’s registration, participation, safety and emergency-contact requirements.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment providers or social-media services.

These third parties operate under their own privacy policies. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their policies before providing personal data.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices or legal obligations.

The latest version will be published on our website with the updated effective date. Your continued use of our services following an update constitutes acknowledgement of the revised policy.

17. Contact Us

For questions, requests or concerns relating to this Privacy Policy or the handling of your personal data, please contact our Data Protection Contact:

Precision Pilates Studio Pte. Ltd.
Address: Blk 81 Marine Parade Central, #02-640, Singapore 440081
Email: hello@precisionpilates.com.sg
Telephone: +65 8814 0198

We will review and respond to your request within a reasonable period.
For more information about personal data protection in Singapore, please visit the Personal Data Protection Commission